Services

Areas where WTC helps our clients solve their problems include:

Strategic Technology Infrastructure Planning

  • IT, networking, and telecommunication roadmaps
  • Risk assessments
  • Servers and storage
  • Email and calendaring
  • Virtualization
  • Cloud computing
  • LAN/WAN/MAN networks
  • WiFi, cellular, and carrier-neutral DAS
  • Physical technology infrastructure
  • Contact centers
  • Unified communications and telephony
  • Video and CATV
  • Technology management information systems
  • Network security
  • Disaster recovery
  • RFP development and evaluation
  • Technology procurement
  • Contract negotiations and final design
  • Implementation and program management

Rate and Funding

  • Activity based cost analysis
  • Facilities services cost studies
  • IT services cost studies
  • Funding strategies and rate development
  • Metric-based comparisons and benchmarking
  • Service catalog development
  • Total cost of ownership modeling
  • Timing of funds analysis
  • Outsource feasibility studies

IT Assessment and Planning

  • Governance
  • Operations
  • Services
  • User Support
  • Infrastructure
  • Distributed and central IT review and alignment
  • Structured service identification
  • Benchmarking
  • Organization and staffing
  • Service overlap identification for potential cost reduction
  • IT alignment with teaching and learning needs
  • IT alignment with needs of researchers